Dedicated support
We are committed to support you exclusively 24/5.
Registered office
- Ground floor the sotheby building, Rodney Bay Gros Islet, Saint Lucia
- legal@kavanafx.com
Physical office
- Nooraniyah-BLDG-Hor Al Anz-152-0 - Dubai - UAE
- support@kavanafx.com
Contact Us
You can contact us through the form below if you have any questions or comments. We will respond as soon as possible.
FAQ KavanaFX financial
Yes, client fund security is our top priority. We segregate client funds from our own operational funds and hold them with reputable banks. We also adhere to strict regulatory standards to ensure your money is always protected.
KavanaFX offers several funding options, including bank wire transfers, credit/debit cards, and various e-wallets. Please visit our Deposits & Withdrawals page on our website for more information about funding methods, processing times, and any applicable fees.
We are transparent about our fees and charges. We may charge spreads, commissions on certain account types, and overnight financing fees. For detailed information on our fees, please refer to the Fees and Charges section on our website.
Once you’ve funded your account, you can start trading through our web-based platform or by downloading our mobile app. Our platforms provide real-time market data, advanced charting tools, and a wide range of trading instruments to help you make informed decisions.
Yes, KavanaFX is regulated by (wherever regulated) authorities. Our regulatory status ensures that we adhere to the highest standards of transparency, client protection, and market integrity. Please visit our Regulatory Information page for more details.
Our dedicated customer support team is available 24/5 to assist you with any questions or issues. You can contact us via live chat, email, or phone. Visit our Contact Us page for more information.
Absolutely! We believe in empowering our clients through education. We offer a wide range of educational resources, including webinars, e-books, articles, and tutorial videos, to help you improve your trading skills and knowledge.
Registration Process FAQs
To register for an account, please visit our website at kavanafx.com and click on the “Sign Up” or “Register” button. You will be guided through a straightforward registration process, which can be completed in just a few minutes.
To comply with regulatory requirements and ensure the security of your account, we require the following documents for verification:
- A valid government-issued photo ID (such as a passport or driver’s license).
- Proof of residence, such as a recent utility bill or bank statement showing your name and address.
These documents can be uploaded directly through your user panel on our website.
KavanaFX offers several account types to cater to the diverse needs and preferences of our traders. You can find detailed information about each account type, including features, benefits, and requirements, within your user panel after registering. This allows you to choose the most suitable account type based on your trading style and investment goals.
Once you have submitted all required documents, the verification process typically takes 1-2 business days. Our team works diligently to review your documents and verify your account as quickly as possible.
Yes, clients are allowed to open multiple trading accounts with KavanaFX. Each account can be registered under the same name but will require you to select different account types or currencies, as per your trading needs.
Making Edits and Changes FAQs
Yes, you can update your personal information, such as your address or phone number, directly through your user panel. However, changes to sensitive information like your name or date of birth may require additional verification. Please contact our customer support team for assistance with updating sensitive personal information.
To change your registered email address, you will need to contact our customer support team directly. This is to ensure the security of your account and verify your identity before making such changes. Please provide a valid reason and any necessary documentation to support your request.
For name changes due to marriage, divorce, or a legal name change, please contact our customer support team. You will be required to provide legal documentation (such as a marriage certificate or court document) to verify the change. Our team will guide you through the process and update your account accordingly.
Yes, you can request to change the leverage on your trading account. This can usually be done through your user panel or by contacting customer support. Please note that changing leverage can increase both potential profits and losses.
For any assistance with edits and changes to your account, our customer support team is here to help. You can reach out via live chat, email, or phone for personalized assistance.
Brokerage Characteristics FAQs
Our brokerage distinguishes itself through exceptional customer service, advanced technology platforms, competitive spreads, and a wide range of trading instruments. We prioritize transparency, reliability, and the success of our clients in the financial markets.
We offer a proprietary trading platform designed for efficiency and ease of use, suitable for both novice and experienced traders. Additionally, we provide access to MetaTrader 4 (MT4) and MetaTrader 5 (MT5), which are widely recognized for their advanced charting tools, technical analysis capabilities, and automated trading functionalities.
Absolutely. Our mobile trading app is available for both iOS and Android devices, allowing you to manage your trades, monitor the markets, and execute positions from anywhere, at any time.
Clients can trade a broad range of financial instruments, including forex pairs, commodities, indices, stocks, and cryptocurrencies. This diversity enables traders to explore various markets and develop diversified trading strategies.
We employ state-of-the-art encryption technologies and follow stringent data protection protocols to secure all transactions and safeguard personal information. Additionally, we comply with international regulatory standards to offer you a secure trading environment.
Yes, we provide a comprehensive suite of educational resources, including webinars, seminars, eBooks, video tutorials, and articles, catering to traders of all levels. Our goal is to equip you with the knowledge and skills needed for successful trading.
